Our Team of Consultants
CHCM partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance.
Our experts have broad clinical and administrative expertise and a deep commitment to improving health care. They inspire, coach, and help organizations excel.
Leadership Team
MEd, CAGS OD, RN, NPD-BC, CCRN-K, CEO
Gen is driven by the desire to help clients create organizational excellence through measurable improvement. She thrives on helping others reach meaningful goals, including Magnet® designation. She shares her knowledge and passion for excellence in her book, Feel the Pull: Creating a Culture of Nursing Excellence.
Aaron Garner
Marketing and Business Development Executive
With over two decades of experience, Aaron solidified his reputation as a trailblazer in health care and business strategy. As the Marketing and Business Development Executive of CHCM, Aaron is passionate about supporting overall organizational success in a competitive health care landscape.
MBA
Catherine’s mission is to support organizations to improve patients’ and families’ experiences. As well as being CHCM’s contracting officer for human resources and finance, her current role includes compiling and reporting outcomes research for CHCM’s Relationship-Based Care service line and facilitation for the Role Clarity and Work Alignment service line.
Consultants
MSN-RN
Marky has expertise in aligning people and processes, identifying emerging issues, and assessing the effectiveness of organizational interventions. The result: enduring measurable improvement. Marky uses her deep health care experience along with evidence-based practices to co-create a customized improvement plan with clients. She has extensive experience with successful Magnet® designation and redesignation.
MBA, MSN, RN, NE-BC
Amber brings over 25 years of diverse health care expertise to her role as a Cultures of Excellence® consultant. She partners with organizations of all sizes to design, implement, and evaluate structures and processes that drive organizational excellence, foster collaborative relationships, and improve outcomes. Her expertise includes nursing excellence designations, transformational leadership strategies, foundational elements of professional practice environments, shared/professional governance models, program management, data analysis, and strategic planning. Amber leverages a detail-oriented approach to support organizations through all phases of Magnet® and Pathway to Excellence® designation.
MSN, RN, MSA (Consultant Partner)
Kathleen is an accomplished mentor and developer of people, programs, and culture. As a highly successful former nurse executive in clinical administration, program design, and project management, she is skilled in all aspects of care provision. She brings to her consulting work an in-depth knowledge of clinical operations, academics, research, and health care finance.
MS, RN, NPD-BC
Donna is a sought-after team and leadership development consultant and speaker known for her irreverent wit and astute pragmatism. She is extremely savvy and has a global perspective—literally. She’s worked on every continent but Antarctica, and she has her eyes set on that, too (“There’s an infirmary there!” she says).
MSN, RN
Sara brings over 25 years of nursing experience and over 15 years of nursing leadership with her to Creative Health Care Management. She has served as a nurse manager as well as a Magnet® Program Director where she led her organization to their first Magnet® Designation.
MSA, BSN, RN, NE-BC
Ruth’s career has spanned over 30 years with a large health system where she has held progressive leadership roles including Risk Manager, Director of Surgical Services, Clinical Project Director, and Magnet® Program Director. Ruth has extensive experience with successful Magnet® designation, and a proven track record of improved outcomes.
Consultant Partners
DNP, RN, NEA-BC
Tina is passionate about cultivating relationships to improve the caregiver experience. The lessons and tools provided by CHCM Relationship-Based Care® not only support the client-caregiver relationship but can also be applied in all aspects of life. Engaged and thriving caregivers result in improve patient outcomes.
RN, MSOL
Maura’s ability to cultivate relationships coupled with her incisive observations and flair for leadership make her a sought-after facilitator and executive coach. Her unique ability to build teams, while developing efficiencies and improving patient and staff satisfaction is masterful. With Maura as their guide, individuals and teams increase their effectiveness in all aspects of their lives and create healthy work environments.
MN, RN (Consultant Partner)
Traci is passionate about the role of mindfulness, positive psychology, Wellbeing, and resiliency in clinician professional development. Much of her work focuses on assessing and exploring real world problems related to leadership development, transition to practice, and healthy work environment, especially as they relate to engagement, retention, and patient experience outcomes.
MSN, RN
Mourine guides organizations in how to build economic and social capacity for optimal goal achievement. She exemplifies a labor of love for leadership and process management by linking action planning…
