Our team of consultants.

CHCM partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance.

Our experts have broad clinical and administrative expertise and a deep commitment to improving health care. They inspire, coach, and help organizations excel.

Meet Our Consultants

  • Gen Guanci


    Gen is driven by the desire to help clients create organizational excellence through measurable improvement. She thrives on helping others reach meaningful goals, including Magnet® designation. She shares her knowledge and passion for excellence in her book, Feel the Pull: Creating a Culture of Nursing Excellence.

  • Mourine Evans

    MSN, RN

    Mourine guides organizations in how to build economic and social capacity for optimal goal achievement. She exemplifies a labor of love for leadership and process management by linking action planning…

  • Jayne Felgen

    MPA, RN, President Emeritus

    Jayne partners with leaders to help their organizations flourish. She takes great joy in seeing her clients awaken to and accept ownership for achieving their dreams for their organization, and she delights in assisting them in designing an infrastructure to achieve sustainable success.

  • Traci Hanlon

    MN, RN (Consultant Partner)

    Traci is passionate about the role of mindfulness, positive psychology, wellbeing, and resiliency in clinician professional development. Much of her work focuses on assessing and exploring real world problems related to leadership development, transition to practice, and healthy work environment, especially as they relate to engagement, retention, and patient experience outcomes.

  • Mary Koloroutis

    MSN, RN

    Mary has spent more than four decades advancing relationship-based cultures in health care organizations. She partners with clients to identify and maximize the strengths and capacities of teams and whole systems. The results speak for themselves: measurable improvement including widespread alignment with core values and principles.

  • Kristen Lombard

    PhD, RN, PMHCNS-BC (Consultant Partner)

    Kristen excels at guiding individuals and organizations toward authentic, positive leadership. She makes sense of complexity science and caring science and applies them to real world priorities such as quality, safety, and the patient experience. Kristen is an energetic and effective collaborator committed to developing agile, insightful leaders and teams.

  • Marie Manthey

    PhD (hon), MNA, FAAN, FRCN, President Emeritus

    The founder and president emeritus of CHCM, Marie has long been able to bridge the world of ideas and the real world of patient care in health care workplaces. For Marie, the key to good patient care boils down to doing what supports the patient-clinician relationship and minimizing what hurts it.

  • Marky Medeiros


    Marky has expertise in aligning people and processes, identifying emerging issues, and assessing the effectiveness of organizational interventions. The result: enduring measurable improvement. Marky uses her deep health care experience along with evidence-based practices to co-create a customized improvement plan with clients. She has extensive experience with successful Magnet® designation and redesignation.

  • Amber Orton


    Amber’s deep understanding of data, attention to detail, and drive for creating a culture of excellence offers her clients a strong advantage. With her impressive background as a clinician and…

  • Catherine L. Perrizo


    Catherine’s mission is to support organizations to improve patients’ and families’ experiences. As well as being CHCM’s contracting officer for human resources and finance, her current role includes compiling and reporting outcomes research for CHCM’s Relationship-Based Care service line and facilitation for the Role Clarity and Work Alignment service line.

  • Michele Pole

    Ph.D. (Consultant Partner)

    Dr. Pole is a licensed psychologist in the state of Pennsylvania with experience treating a wide range of mental health issues and specialization in the treatment of trauma disorders and…

  • Kathleen Van Wagoner

    MSN, RN, MSA (Consultant Partner)

    Kathleen is an accomplished mentor and developer of people, programs, and culture. As a highly successful former nurse executive in clinical administration, program design, and project management, she is skilled in all aspects of care provision. She brings to her consulting work an in-depth knowledge of clinical operations, academics, research, and health care finance.

  • Donna Wright

    MS, RN, NPD-BC

    Donna is a sought-after team and leadership development consultant and speaker known for her irreverent wit and astute pragmatism. She is extremely savvy and has a global perspective—literally. She’s worked on every continent but Antarctica, and she has her eyes set on that, too (“There’s an infirmary there!” she says).