Our Team of Consultants
CHCM partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance.
Our experts have broad clinical and administrative expertise and a deep commitment to improving health care. They inspire, coach, and help organizations excel.
Leadership Team
MEd, CAGS OD, RN, NPD-BC, CCRN, CEO
Gen is driven by the desire to help clients create organizational excellence through measurable improvement. She thrives on helping others reach meaningful goals, including Magnet® designation. She shares her knowledge and passion for excellence in her book, Feel the Pull: Creating a Culture of Nursing Excellence.
Aaron Garner
Marketing and Business Development Executive
With over two decades of experience, Aaron solidified his reputation as a trailblazer in health care and business strategy. As the Marketing and Business Development Executive of CHCM, Aaron is passionate about supporting overall organizational success in a competitive health care landscape.
MBA
Catherine’s mission is to support organizations to improve patients’ and families’ experiences. As well as being CHCM’s contracting officer for human resources and finance, her current role includes compiling and reporting outcomes research for CHCM’s Relationship-Based Care service line and facilitation for the Role Clarity and Work Alignment service line.
Consultants
MSN-RN
Marky is a nationally recognized expert in nursing leadership, professional governance, and Magnet® designation. With over 25 years of experience guiding organizations through successful Magnet® journeys and redesignations, Marky brings a unique ability to align people and processes, identify emerging issues, and assess the effectiveness of organizational interventions—resulting in enduring, measurable improvements.
As a Service Line Director and Consultant at Creative Health Care Management, she partners with clients to co-create customized improvement plans grounded in evidence-based practices and her deep knowledge of health care systems.
MBA, MSN, RN, NE-BC
Amber brings over 25 years of diverse health care expertise to her role as a Cultures of Excellence® consultant. She partners with organizations of all sizes to design, implement, and evaluate structures and processes that drive organizational excellence, foster collaborative relationships, and improve outcomes. Her expertise includes nursing excellence designations, transformational leadership strategies, foundational elements of professional practice environments, shared/professional governance models, program management, data analysis, and strategic planning. Amber leverages a detail-oriented approach to support organizations through all phases of Magnet® and Pathway to Excellence® designation.
MSN, RN, MSA (Consultant Partner)
Kathleen is an accomplished mentor and developer of people, programs, and culture. As a highly successful former nurse executive in clinical administration, program design, and project management, she is skilled in all aspects of care provision. She brings to her consulting work an in-depth knowledge of clinical operations, academics, research, and health care finance.
MS, RN, NPD-BC
Donna is a sought-after team and leadership development consultant and speaker known for her irreverent wit and astute pragmatism. She is extremely savvy and has a global perspective—literally. She’s worked on every continent but Antarctica, and she has her eyes set on that, too (“There’s an infirmary there!” she says).
MSN, RN
Sara brings over 25 years of nursing experience and over 15 years of nursing leadership with her to Creative Health Care Management. She has served as a nurse manager as well as a Magnet® Program Director where she led her organization to their first Magnet® Designation.
MSA, BSN, RN, NE-BC
With over 30 years of progressive leadership experience in a large health system, Ruth has served in key roles including Risk Manager, Director of Surgical Services, Clinical Project Director, and Magnet® Program Director. Ruth brings deep expertise in building high-performing healthcare cultures grounded in clinical excellence, interprofessional collaboration, and professional well-being. Ruth partners with organizations to drive sustainable improvement—helping leaders and teams achieve national recognition, deliver consistent outcomes, and foster an engaged, resilient workforce.
