Organizational Excellence


We are the industry standard for competency assessment.

CHCM’s competency assessment consultation and workshops are based on Donna Wright’s bestselling book, The Ultimate Guide to Competency Assessment in Health Care. Leaders and staff members will discover an outcomes-focused, accountability-based way of thinking about competency assessment.

This highly practical work will help you create a dynamic competency system that is neither cumbersome nor labor intensive. You’ll identify competencies for each job class, identify ongoing competencies reflective of your organizations’ quality improvement needs, and eliminate overlap between competency assessment and your performance review process.

For over 25 years we have helped teams evaluate competency. CHCM has pioneered the assessment of relational competence for individuals and teams.

Call to find out why competency assessment is one of our most asked-for consultation services.


A worksheet for identifying ongoing competencies.

This worksheet will help you improve your organization’s competency program. More information on how to best use these forms can be found in The Ultimate Guide to Competency Assessment in Health Care.

Creative Health Care Management

Webinars & Events

Knowledge is power. CHCM webinars cover topics as diverse as shared governance, mindful leadership, and patient experience. You’ll find actionable takeaways to bring into your daily practice along with inspiration. Our live events engage, ground, renew, and educate people in every health care setting.

Current / Upcoming Events & Webinars

Our new competency process has helped create an environment of meaningful growth and change, developing a more confident, empowered staff that is better equipped to care for their patients, each other, and themselves.

Rose Schaffer
MS, RN, Staff Development Specialist
Lawrence and Memorial Hospital