Relationship-Based Care®
Culture is Everything with Relationship-Based Care®
Relationship-Based Care® (RBC) is a culture transformation care model and operational framework for improving employee engagement and retention, patient experience, quality, safety, and financial performance. Relationship-Based Care advances the culture of health care organizations by focusing on three key relationships: relationship with self, with colleagues, and with patients/families. Structures, processes, and relationships are designed to support every team member’s ability to provide attuned, compassionate, high-quality care.
In a Relationship-Based Care organization employees feel empowered and trusted (because they are) and therefore are engaged and satisfied. The Relationship-Based Care model and supporting programs for implementation integrate eight dimensions that support high quality clinical caregiving. These eight dimensions are Healing Culture, Patient and Family (in the center of care), Leadership, Teamwork, Interprofessional Practice, Care Delivery, System Design, and Evidence.

Begin Your Relationshio-Based Care Transformation
Create a united culture where shared ownership leads to exceptional outcomes across your entire organization.

Why Relationship-Based Care?
Relationship-Based Care is not unusual for its focus on relationships. It’s unusual because it helps organizations point all of its people, structures, and processes toward creating the best possible experience for patients, families, and all who work in health care. It is often said that Relationship-Based Care works from the inside-out, meaning it appeals to and optimizes the very best of what already exists in people.
The eight dimensions of the Relationship-Based Care Model are:
- Healing culture
- Patients & families
- Leadership
- Teamwork
- Interprofessional practice
- Care delivery
- System design
- Evidence.
When each of these dimensions is carefully addressed organizational excellence and culture transformation are both systemic and sustainable.

The Impact of Relationship-Based Care

Care Delivery

Commitment to my Co-workers
Relationship-Base Care Books
Relationship-Based Care: A Model for Transforming Practice
I2E2: Leading Lasting Change
Advancing Professional Nursing Practice: Relationship-Based Care and the ANA Standards
Primary Nursing: Person-Centered Care Delivery System Design
A Quick Guide to Relationship-Based Care
A Quick Guide to Relationship-Based Care is a 68-page booklet outlining the basics of Relationship-Based Care®. This valuable resource is ideal for orientation of the entire workforce in organizations implementing Relationship-Based Care.
Commitment to My Co-Workers© Health Care Card
Recently edited and redesigned to increase clarity, they are used by thousands of health care workers around the world.
Advancing Relationship-Based Cultures
Advancing Relationship-Based Cultures explains and expands a fundamental and often overlooked truth in health care: It is the confluence of relational and clinical competence that advances relationship-based healing cultures.
Relationship-Based Care: A Model for Transforming Practice
I2E2: Leading Lasting Change
Advancing Professional Nursing Practice: Relationship-Based Care and the ANA Standards
Primary Nursing: Person-Centered Care Delivery System Design
A Quick Guide to Relationship-Based Care
Commitment to My Co-Workers© Health Care Card
Recently edited and redesigned to increase clarity, they are used by thousands of health care workers around the world.
Advancing Relationship-Based Cultures
Advancing Relationship-Based Cultures explains and expands a fundamental and often overlooked truth in health care: It is the confluence of relational and clinical competence that advances relationship-based healing cultures.