Transforming Health Care and Strengthening Results
1-800-728-7766
Bloomington, MN 55437
Creative Health Care ManagementCreative Health Care ManagementCreative Health Care Management

About

CHCM

We are Creative Health Care Management

As the thought leaders of choice, we partner with healthcare organizations to optimize excellence through a relational approach that elevates leadership, strengthens governance, engages teams, and improves the patient experience.

Optimizing Organizational Excellence

CHCM partners with healthcare organizations to elevate performance and culture through relational leadership, professional governance,
and workforce engagement. 

With over 45 years of experience, we help clients improve quality, enhance the patient experience, and achieve sustainable success by aligning people, purpose, performance, and national recognition. 

CHCM provides thought leadership not only through consultation, but through the publication of numerous award winning and bestselling books.

"CHCM develops a relationship with you and your organization. They invest their heart and soul."

Pamela Lundy
Director of Resource Management and Special Projects
Susquehanna Health System

Our Vision

To Transform Healthcare by Optimizing Organizational Excellence.

What We Offer

We Partner With Clients to Cultivate Sustainable Improvements.

CHCM provides consultation services, educational programs, and products to executives, leaders, and all clinical and support staff members. Our consultants help you leverage the power of relationships across organizations, resulting in everyday innovation and performance improvement. We help you create healing environments where employees are empowered to take ownership of their work, and patients and families truly feel held at the center of care.

Our History

Transforming Healthcare Since 1978

Today | Partners in Healthcare Excellence

Today, Creative Health Care Management continues to help healthcare organizations strengthen culture, leadership, governance, and professional practice through relationship-based, evidence-informed solutions.

2026 | Interprofessional Relational Model™

CHCM introduced the Interprofessional Relational Model™ (IRM), expanding relational practice beyond nursing to include teams, systems, and community partnerships. With the continued evolution of the Interprofessional Relational Model™ (IRM), CHCM released Essentials of a Caring Culture: The Interprofessional Relational Model, expanding relational practice across disciplines, teams, and communities.

2024–2025 | Shared Governance and
Professional Governance Publications

CHCM expanded the conversation around shared decision-making and professional practice through the release of "Shared Governance that Works" (2024) and "Considerations in Professional Governance" (2025), providing practical guidance for nursing excellence and governance transformation.

2005–Present | National Thought Leadership

CHCM grew, and our consultants became nationally and internationally recognized speakers and authors, publishing award-winning books and frameworks on competency assessment, professional governance, leadership, cultural transformation, and Relationship-Based Care®.

2004 | Relationship-Based Care®

CHCM published Relationship-Based Care® (RBC), a transformational framework focused on relationships with self, colleagues, and patients/families that became widely adopted across healthcare.

2000-2010 | Further Workshop Development

CHCM introduced Re-Igniting the Spirit of Caring and later launched See Me as a Person®, addressing growing challenges like burnout, retention, and disconnection by strengthening relationships and restoring meaning in health care.

1995 | The Donna Wright Competency
Assessment Model™

CHCM helped revolutionize competency assessment by introducing a model that empowers caregivers to take ownership of their clinical development. First published in 1996, The Ultimate Guide to Competency Assessment is now in its fourth edition.

1982 | Leadership Development Expansion

CHCM expanded its work in leadership development with the adoption of the Leading an Empowered Organization (LEO) program, helping organizations strengthen relational leadership, engagement, and professional practice.

1980 | Consultation Demand Rises

The Practice of Primary Nursing is published, and the demand for consultation rises steadily.

1978 | The Beginning

Marie Manthey founded CHCM with the belief that the quality of relationships directly impacts the quality of care, laying the foundation for decades of healthcare transformation.

At Creative Health Care Management, we provide innovative solutions like the Interprofessional Relational Model™, leadership development, and The Donna Wright Competency Assessment Model™ to help healthcare professionals create stronger, more engaged teams.

We understand the importance of approaching each work integrally and believe in the power of simple.

Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)

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Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
Melbourne, Australia
(Sat - Thursday)
(10am - 05 pm)
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