About Creative Health Care Managment
Transforming health care and strengthening results for 40 years.
Who We Are
We are Creative Health Care Management (CHCM).
CHCM partners with health care organizations to improve quality, safety, patient experience, staff and physician satisfaction, and financial performance by improving relationships.
Over the last four decades, CHCM has helped transform health care with Relationship-Based Care (RBC), delivered comprehensive Magnet® preparation services, and revolutionized the field of competency assessment. Our interprofessional team has partnered with health care organizations of all sizes on five continents on everything from one-day presentations, to organizational and system-wide assessments, multi-day workshops, and multi-year RBC implementations and Magnet® journeys.
CHCM provides thought leadership not only through consultation, but through the publication of numerous award winning and bestselling books.
CHCM develops a relationship with you and your organization. They invest their heart and soul.
Our Mission
To optimize people, processes, and structures for compassionate care, organizational excellence and sustained results.
What We Offer
We partner with clients to cultivate sustainable improvements.
CHCM provides consultation services, educational programs, and products to executives, leaders, and all clinical and support staff members. Our consultants help you leverage the power of relationships across organizations, resulting in everyday innovation and performance improvement. We help you create healing environments where employees are empowered to take ownership of their work, and patients and families truly feel held at the center of care.
Clients We Work With
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Debbie Bachel
Event Coordinator/Finance Department
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Meghan Bachel
Senior Financial Accountant
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Chris Bjork
Resources Director
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Corrine Kavanagh Fedje
Marketing Coordinator
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Ann Flanagan Petry
Strategy and Content Development
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Kary Gillenwaters
Client Coordinator
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Renee Johnson
Accounting Specialist
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Marty Lewis-Hunstiger
Editor, Creative Nursing Journal
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Amy Monroe
Client Coordinator
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Cathy Perrizo
Contracting Officer
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Andie Skillings
Client Coordinator
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Rebecca Smith
Developmental Editor & Writing Coach
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Gary Storm
Chief Financial Officer
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Linda Wagner
Continuing Education Coordinator
Our History
1978
Transforming health care for 40 years.
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1978 Marie Manthey, one of the pioneers of Primary Nursing, founds the company now known as Creative Health Care Management in 1978 as a single-person health care consulting firm.
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1980 The Practice of Primary Nursing is published, and the demand for consultation rises steadily.
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1982 In 1982, the leadership development program that would become Leading an Empowered Organization (LEO) is created, and additional consultants are brought on to expand the reach of the company.
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1989-1994 As new consultants join the company, an explosion of creativity leads to the development of programs and workshops now known across the world.
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1995 CHCM took its first steps in revolutionizing the field of competency assessment, providing a new model that empowers caregivers to take ownership of their clinical education thereby continuing to deepen their knowledge and skills through participation in the process. The Ultimate Guide to Competency Assessment, originally published in 1996, is in its third edition.
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2000 Re-Igniting the Spirit of Caring is adapted and established as a foundational workshop to help improve relationships organization wide.
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2004 CHCM begins the 21st century with the development of the cultural transformation model, Relationship-Based Care. In 2004, the book Relationship-Based Care: A Model for Transforming Practice becomes widely adopted and wins acclaim throughout the entire industry.
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2006 In 2006 CHCM established itself as an invaluable resource for organizations seeking Magnet designation or redesignation. Since that time, 100% of the hospitals CHCM has partnered with for comprehensive support on their Magnet Journey® have obtained initial designation or re-designation.
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2007 I2E2, Feel the Pull, and the RBC Field Guide are published.
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2010 See Me as a Person workshop is offered for the first time, and the book follows two years later.
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2015 The company’s interprofessional focus continues to grow and the team expands to include experts with professionally diverse backgrounds in hospital administration, human resources, social work, positive organizational development, and occupational therapy. This year also sees the publication of the Competency Assessment Field Guide and a modernized Primary Nursing book.
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2017 Advancing Relationship-Based Cultures is published, a how-to for the creation and maturation of positive, trusting relationships; skills and practices which are foundational to high performing teams, effective clinical encounters, and distinctive learning organizations. Physician Wellbeing Intensive is created.