We help our clients advance cultures in which everyone is empowered to thrive. Teams, patients, families, communities.
When people are given the tools and empowerment to take excellent care of themselves, each other, and the patients and families in their care, the overall performance of the organization improves. It boils down to “people taking care of people.” Where care is taken to help people thrive, organizations thrive as well.
Experience the significant cost savings resulting from lower nurse turnover and higher patient satisfaction scores.
Improve relationships, refine structures and processes. Improved care across settings means healthier people, happier families, and greater community wellbeing.
Rediscover meaning, purpose, connection, and a greater sense of optimism. Bind your team together with a meaningful shared vision.
Quality and relational competence are inexorably linked. Improve relationships to improve adherence to treatment plans, patient satisfaction, and overall health outcomes.
Increase efficiency, grow market share, and differentiate yourself in the competitive health care landscape.
The forward thinking team in the Ambulatory Telemetry/Step Down Unit at the world renowned Billings Clinic decreased patient falls by 68% through redefining their competency strategy. This group boldly stepped out of old patterns of spending lots of time and energy on modules, mandated education, and other monstrous competency processes to really uncover the strategies that would truly impact outcomes—strategies grounded in the Wright Competency Model tenets of ownership, empowerment, and accountability.
Mohawk Valley Health System in Utica, NY (formerly Faxton St. Luke’s Health Care), located in Utica, NY, has been on the Relationship-Based Care (RBC) journey since 2005 following the consolidation of Faxton Hospital and St. Luke’s Memorial Hospital into Faxton-St. Luke’s (FSLH). FSLH partnered with Creative Health Care Management to build and sustain this model of patient care which has helped FSLH become a health care organization that provides a positive, caring and healing experience for the patient and their family. Patient safety was dramatically improved as evidenced by reduced harm rate by year four of RBC implementation.
The Relationship‐Based Care (RBC) Model offered Mississippi Baptist Medical Center a framework that addressed the pressing issue of unsatisfactory scores while simultaneously addressing its underlying issue of staff feeling excluded from change processes within the organization. The outcomes they achieved surpassed their expectations and resulted in a return on their investment that paid for their RBC implementation several times over.
The James, The Ohio State University Comprehensive Cancer Center, developed a sustainable Relationship-Based Care culture that supports professional resiliency and compassion. As a result, they increased staff resilience by nearly 10%. Their overall culture work achieved national recognition: the 2016 Press Ganey Guardian of Excellence award for Patient Experience in Inpatient Care, and the Medical Intensive Care Unit Finalist for the Schwartz Center National Caregiver of the Year award.
After contracting with CHCM, Mississippi Baptist Medical Center achieved these outcomes in one year: