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Re-Igniting the Spirit of Caring drives culture transformation by helping staff at all levels regain trust and reconnect to their purpose.
The forward thinking team in the Ambulatory Telemetry/Step Down Unit at the world renowned Billings Clinic decreased patient falls by 68% through redefining their competency strategy. This group boldly stepped out of old patterns of spending lots of time and energy on modules, mandated education, and other monstrous competency processes to really uncover the strategies that would truly impact outcomes—strategies grounded in the Wright Competency Model tenets of ownership, empowerment, and accountability.
You can reduce the time and cost to achieve your goals with a laser focus on key elements of your journey. Guidance on what and how to direct your attention can accelerate your journey. This organization benefited by partnering with a Culture of Excellence expert who quickly builds a partnership relationship and enhances the creation of high-impact interventions.
Mohawk Valley Health System in Utica, NY (formerly Faxton St. Luke’s Health Care), located in Utica, NY, has been on the Relationship-Based Care (RBC) journey since 2005 following the consolidation of Faxton Hospital and St. Luke’s Memorial Hospital into Faxton-St. Luke’s (FSLH). FSLH partnered with Creative Health Care Management to build and sustain this model of patient care which has helped FSLH become a health care organization that provides a positive, caring and healing experience for the patient and their family. Patient safety was dramatically improved as evidenced by reduced harm rate by year four of RBC implementation.
The Relationship‐Based Care (RBC) Model offered Mississippi Baptist Medical Center a framework that addressed the pressing issue of unsatisfactory scores while simultaneously addressing its underlying issue of staff feeling excluded from change processes within the organization. The outcomes they achieved surpassed their expectations and resulted in a return on their investment that paid for their RBC implementation several times over.
The James, The Ohio State University Comprehensive Cancer Center, developed a sustainable Relationship-Based Care culture that supports professional resiliency and compassion. As a result, they increased staff resilience by nearly 10%. Their overall culture work achieved national recognition: the 2016 Press Ganey Guardian of Excellence award for Patient Experience in Inpatient Care, and the Medical Intensive Care Unit Finalist for the Schwartz Center National Caregiver of the Year award.
A major academic medical center, ranked number one in a large competitive region and top-ranked, by US News & World Report has achieved exceptional outcomes. This kind of achievement doesn’t happen by accident, and it doesn’t happen overnight.
Their story highlights the extraordinary focus that resulted in significant improvements in clinical outcomes, and increased levels of satisfaction for both patients and their nurses.