
Billings Clinic
Competency Reduces Patient Falls using the The Donna Wright Competency Assessment Model™ The team in the Ambulatory Telemetry/Step Down Unit at Billings Clinic decreased patient falls by 68% through redefining
We help our clients advance cultures in which everyone is empowered to thrive. Teams, patients, families, communities.
When people are given the tools and empowerment to take excellent care of themselves, each other, and the patients and families in their care, the overall performance of the organization improves. It boils down to “people taking care of people.” Where care is taken to help people thrive, organizations thrive as well.
Increase ROI
Experience the significant cost savings resulting from lower nurse turnover and higher patient satisfaction scores.
Increase Patient Satisfaction
Improve relationships, refine structures and processes. Improved care across settings means healthier people, happier families, and greater community Wellbeing.
Increase Employee Engagement
Rediscover meaning, purpose, connection, and a greater sense of optimism. Bind your team together with a meaningful shared vision.
Improve Quality
Quality and relational competence are inexorably linked. Improve relationships to improve adherence to treatment plans, patient satisfaction, and overall health outcomes.
Get a Competitive Edge
Increase efficiency, grow market share, and differentiate yourself in the competitive health care landscape.

Competency Reduces Patient Falls using the The Donna Wright Competency Assessment Model™ The team in the Ambulatory Telemetry/Step Down Unit at Billings Clinic decreased patient falls by 68% through redefining

Growth Unit Practice Councils Lead to Major Improvement Background A major academic medical center, ranked number one in a large competitive region and top-ranked, by US News & World Report

Growth Mississippi Baptist Hospital Addresses The Quality Of All Relationships Resulting In Significant Cost Savings And Improved Scores Background Mississippi Baptist Medical Center is a 638‐licensed bed community hospital located

Healthcare Faxton-St. Luke’s Healthcare Transforming the Way it Delivers Care Sodexo Playing Key Role in System’s Cultural Embrace of Relationship-Based Patient-Centered Care It was winter, and Faxton-St. Luke’s Healthcare was

Compassion Resiliency And Compassion Programs Achieve Strong Outcomes Background The James, The Ohio State University Comprehensive Cancer Center, developed a sustainable Relationship-Based Care culture that supports professional resiliency and compassion.

Opportunity Making the Mostof a Difficult Moment Re-Igniting the Spirit of Caring drives culture transformation by helping staff at all levels regain trust and reconnect to their purpose. Background If

Community Community Teaching Hospital Reinvigorates Its Culture And Renews Its Commitment To Excellence Background U.S. Hospitals have made significant investments during the last decade in achieving distinction through national recognition

Competency Reduces Patient Falls using the The Donna Wright Competency Assessment Model™ The team in the Ambulatory Telemetry/Step Down Unit at Billings Clinic decreased patient falls by 68% through redefining

Growth Unit Practice Councils Lead to Major Improvement Background A major academic medical center, ranked number one in a large competitive region and top-ranked, by US News & World Report

Growth Mississippi Baptist Hospital Addresses The Quality Of All Relationships Resulting In Significant Cost Savings And Improved Scores Background Mississippi Baptist Medical Center is a 638‐licensed bed community hospital located

Healthcare Faxton-St. Luke’s Healthcare Transforming the Way it Delivers Care Sodexo Playing Key Role in System’s Cultural Embrace of Relationship-Based Patient-Centered Care It was winter, and Faxton-St. Luke’s Healthcare was

Compassion Resiliency And Compassion Programs Achieve Strong Outcomes Background The James, The Ohio State University Comprehensive Cancer Center, developed a sustainable Relationship-Based Care culture that supports professional resiliency and compassion.

Opportunity Making the Mostof a Difficult Moment Re-Igniting the Spirit of Caring drives culture transformation by helping staff at all levels regain trust and reconnect to their purpose. Background If
We understand the importance of approaching each work integrally and believe in the power of simple.
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