Creative Health Care Management Solutions
Proven solutions to help your organization thrive.
Organizational Excellence Solutions
Organizational Assessment
Partnering to build a culture of distinction We excel in turning data into actionable information. Our customized organizational assessment provides your leaders with a broad picture of strengths and improvement…
Relationship-Based Care®
Culture is everything. Relationship-Based Care® (RBC) is an operational blueprint for improving safety, quality, the patient experience, employee engagement, and financial performance. RBC advances the culture of health care organizations…
Magnet®
Organizations that have partnered with CHCM for comprehensive Magnet® journey support have a 100% success rate. If you are on a Magnet® or Pathways to Excellence® journey, your #1 predictor…
Competency
We are the industry standard for competency assessment. CHCM’s competency assessment consultation and workshops are based on Donna Wright’s bestselling book, The Ultimate Guide to Competency Assessment in Health Care.…
Leadership & Team Development Solutions
Leading an Empowered Organization
The only leadership course developed out of health care for health care leaders. Leading an Empowered Organization (LEO) is essential for leaders whose staff members are expected to function in empowered…
First Line Leader Development
Key knowledge, skills and behaviors every leader needs. Excelling as a manager or supervisor requires specialized skills. We teach leaders foundational tools such as behavioral interviewing, how to engage in…
Physician Leadership Development
Physician leaders positively influence strategic planning, policies, and patient outcomes. Inspiring a shared vision, motivating colleagues, building strong teams, and collaborating across the continuum of care are skills that enable…
Shared Governance
Engage and empower your leadership and staff. Shared Governance is a model of collaboration in which decisions about practice are made by the people who will be carrying out the…
Coaching for Leaders and Teams
Identify and focus on what is important. Coaching supports sustained personal and organizational development. We coach teams, work groups, and individuals who want to reconnect with meaning in their work…
Patient Experience & Quality Solutions
Relationship-Based Care®
Culture is everything. Relationship-Based Care® (RBC) is an operational blueprint for improving safety, quality, the patient experience, employee engagement, and financial performance. RBC advances the culture of health care organizations…
Magnet®
Organizations that have partnered with CHCM for comprehensive Magnet® journey support have a 100% success rate. If you are on a Magnet® or Pathways to Excellence® journey, your #1 predictor…
Patient Experience Coaching
Make every patient interaction your best patient interaction. Effective coaching can help your team cut through the noise and focus on establishing authentic connections with the patients and families in…
See Me as a Person
Strengthen every relationship. The 2-day workshop, See Me as a Person: Four Practices to Improve Quality, Safety and the Patient Experience helps your health care team more consistently create therapeutic…
Team Member Engagement Solutions
Physician Wellbeing Intensive
CHCM’s Physician Wellbeing Intensive provides physician groups with evidence-based approaches to optimizing their states of mind and wellbeing. Neuroscience and wellbeing research show that people have the ability to build…
Shared Governance
Engage and empower your leadership and staff. Shared Governance is a model of collaboration in which decisions about practice are made by the people who will be carrying out the…
Re-Igniting the Spirit of Caring
Find joy and meaning in your work. Re-Igniting the Spirit of Caring (RSC) engages, renews, and bonds people from all roles and disciplines within an organization. Participants gain insight and…
Role Clarity and Work Alignment
When staffing decisions become knowledge-based and person-centered, staff satisfaction and the patient experience improve. Role Clarity and Work Alignment (RCWA) is a multi-phase process that clarifies the role and practice…
See Me as a Person
Strengthen every relationship. The 2-day workshop, See Me as a Person: Four Practices to Improve Quality, Safety and the Patient Experience helps your health care team more consistently create therapeutic…