improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

Creative Health Care Management inspires, engages, and empowers staff, we expand their capacity, creating more energy, commitment, and compassion without more cost.

Thought Leadership

Patient Experience: Five Primary Drivers, One Common Theme by Traci Hanlon, MSN, RN

Aug 8 blog post

Competencies of the Most Effective Clinicians, a guest post by Ann Petry, MSW, MSPOD

Aug 8 blog post

How Patients Can Mentor CEO’s

April 12 blog post

Compassion in health care: A conversation with Robin Youngson

February 23 blog post

Our Wish for You

December 7 blog post

Upcoming Events

Relationship Based Care Leader Practicum

October 23-27, 2017 – Minneapolis, MN

Event Details & Registration

See Me as a Person – 2 day workshop

Oct 2-3, 2017 – Portland, OR

Event Details & Registration

Shared Governance Strategies That Work

Dec 7-8, 2017 – Ft. Myers, FL

Event Details & Registration

See Me as a Person Leader Practicum

November 6-9, 2017 – Champaign, IL

Event Details & Registration

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