Creative Health
Care Consulting

Unwavering support from the entire CHCM team helped us navigate every challenge on our journey of excellence with confidence - from gap analysis to cultural and shared governance transformation, document preparation, site visit readiness, and overall development. What stood out most was how enjoyable the collaboration was; the team was extremely responsive, encouraging, and genuinely invested in our success. We went straight to a site visit and achieved our initial Magnet® designation thanks in large part to their partnership, and we couldn’t recommend them more highly.

Working with CHCM has been one of the greatest strengths of our Magnet® journey. Their attention to detail is unmatched, and their level of support goes far beyond what you would expect from a consultant. When role changes occurred in our organization, they were right beside me every step of the way—making sure our document was not just complete, but truly exceptional. They didn’t just push the work to be better; they pushed me to be better, even in moments when it felt like there was nowhere else to go.

The consultation support we received brought clarity, confidence, and calm to what can easily become an overwhelming process. From the start, our consultant was available to walk through big and small details. Her accessibility quickly created a relationship that felt more like a trusted partnership than a traditional engagement. The depth of experience and guidance provided gave our team tremendous confidence.

Over the course of more than 15 years, CHCM has been an incredible partner. Their responsiveness and dedication have been second to none. They've been more than just consultants; they've truly been partners in every sense of the word.

CHCM worked with us consistently, offering an impartial perspective while generously sharing their experience, wisdom, honesty, and support. This consistent engagement enabled the development of a strong working relationship. The mentoring and coaching encouraged us to think differently and explore new approaches within an organization that has practiced shared governance for ten years. Sessions were scheduled to accommodate both UK and US time zones, delivered virtually, and offered flexibility in how they were used. We were even able to utilise one session during our annual conference, allowing colleagues from across the organisation to benefit from the opportunity. Overall, the experience was highly valuable and greatly appreciated.