A major academic medical center, ranked number one in a large competitive region and top-ranked, by US News & World Report has achieved exceptional outcomes. This kind of achievement doesn’t happen by accident, and it doesn’t happen overnight.
One of the key drivers to excellence was Relationship-Based Care. (RBC) This academic medical center leveraged RBC as a key component of their professional practice model, investing in proven methods to continuously improve and sustain the work of their Unit Practice Councils.
Their story highlights the extraordinary focus that resulted in significant improvements in clinical outcomes, and increased levels of satisfaction for both patients and their nurses.