See Me as a Person

Strengthen Every Relationship

The 2-day workshop, See Me as a Person: Four Practices to Improve Quality, Safety and the Patient Experience helps your health care team more consistently create therapeutic connections with patients and their families. Participants gain the personal awareness, professional knowledge, and practical and repeatable skills required to see each patient as a person with his or her own unique story and response to the need for care. An electronic relational competency assessment tool developed, in partnership with data management company OnSomble, can help organizations measure progress and assess where further development is needed.

See Me as a Person is for all clinicians—physicians, nurses, clinical specialists, social workers, pastoral care professionals, etc. Teams are strongly encouraged to attend together in order to optimize integration and application of relational competence.
License See Me as a Person to improve quality, safety, and the patient experience through the optimization of every relationship.
See Me As A Person | Chart | CHCM

Stronger Relationships Stronger Outcomes

Healthy relationships significantly impact patient safety, employee retention, readmission rates—and ultimately, the bottom line. It’s no mystery that better relationships strengthen outcomes; what remains mysterious to some is how to build effective relationships. Through the study of the four therapeutic practices authentic connection can be mastered.
Four old keys hanging

The Four Therapeutic Practices

The four See Me as a Person therapeutic practices—attuning, wondering, following, and holding—are taught to clinicians, service people, and administrative staff members to improve patient experience and teamwork. The practices of attuning, wondering, following, and holding bring therapeutic relationships to life. Each of them describes a way of interacting with patients, and they also describe a mindset and a way of being.
  • Attuning is “tuning in” to ourselves and others.
  • Wondering is being truly interested to learn about the other.
  • Following is listening acting on what we learn.
  • Holding is creating a safe haven and to protect from harm.
Business team working

Stronger Relationships Stronger Outcomes

It’s easy to see how stronger relationships improve HCAHPS with survey questions asking, “How often did nurses/doctors treat you with courtesy and respect? How often did nurses/doctors listen carefully to you? How often did nurses/doctors explain things in a way you could understand?” Beyond improving HCAHPS, embedding See me as a Person in your organization fosters an increase in high quality connections and team efficacy, while simultaneously buffering against stress, burnout, fatigue, and depression. Learn the four simple therapeutic practices that will enhance patient satisfaction, employee engagement and the organization’s bottom line.

A vintage balance

Rebalancing the Technical and Relational Aspects of Care

The more technically complex our health care environments get, the more important the relational aspects of care become. It isn’t that relational competence (often referred to as soft skills) is more important than techni­cal competence; it’s that it is common in health care for there to be an over-reliance on and over-valuing of the technical often due to efficiency. All the technical aspects of health care occur within human relationships, thus all the technical tasks underlying care delivery work better if we tend to relationships. It is often the lack of relational competence that causes clinicians to have to spend additional time repeating themselves, reorienting people, or calming people down. Including the relational aspect of care can be as simple as asking patients if they are ready for what’s coming next. See me as a Person improves quality, safety, and the patient experience by restoring that balance and making relational competence normative.
How to Improve Patient Experience | CHCM

How to Improve Patient Experience and Develop Relational Competence

Health care executives identify patient experience as one of their top priorities, yet hospitals continue to struggle to consistently bring positive patient experience to life in their culture. The therapeutic practices (attuning, wondering, following, and holding) can be used as part of a competency based framework for individual development and organizational enculturation of relational skills. High quality care is achieved through partnership with the patient and the patient’s family. The therapeutic practices help you to become and remain present, accessible, and connected to your patients. Once you have learned and practiced attuning, wondering, following, and holding, you will be able to establish, nurture, and recover healthy relationships under even the most adverse circumstances.

See Me as a Person: Stories for Reflection on the Therapeutic Relationship CD

Written and Produced by Michael Trout, See Me as a Person provides a diverse mix of patient stories and caregiver reflections on therapeutic relationships.

I’m Here: Compassionate Communication in Patient Care

Modern medical technology helps patients recover faster than any other time in history.

Integrative Nursing

Treating the whole person (body, mind, and spirit) is essential to safe, quality health care.

See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families

The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life.

See Me as a Person Package

The See Me as a Person Package is now available.

See Me as a Person Card Deck

Twenty beautifully designed laminated cards serve as daily reminders to inspire and reinforce therapeutic relationship behaviors and attitudes.

She Colored in My Coloring Book

A coloring book based on the inspiring story of Marie Manthey. When our founder was a 5-year old girl, a special nurse colored in her coloring book.

See Me as a Person: Stories for Reflection on the Therapeutic Relationship CD

Written and Produced by Michael Trout, See Me as a Person provides a diverse mix of patient stories and caregiver reflections on therapeutic relationships.

I’m Here: Compassionate Communication in Patient Care

Modern medical technology helps patients recover faster than any other time in history.

Integrative Nursing

Treating the whole person (body, mind, and spirit) is essential to safe, quality health care.

See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families

The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life.

See Me as a Person Package

The See Me as a Person Package is now available.

See Me as a Person Card Deck

Twenty beautifully designed laminated cards serve as daily reminders to inspire and reinforce therapeutic relationship behaviors and attitudes.

She Colored in My Coloring Book

A coloring book based on the inspiring story of Marie Manthey. When our founder was a 5-year old girl, a special nurse colored in her coloring book.

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Community Health Network 01 | CHCM

Voice from the Field

Community Health Network, Indianapolis, IN Relationships are part of our mission, vision, and values at Community Health Network and we believe Relationship-Based Care (RBC) enhances all that we are committed

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