The 2-day workshop, See Me as a Person: Four Practices to Improve Quality, Safety and the Patient Experience helps your health care team more consistently create therapeutic connections with patients and their families. Participants gain the personal awareness, professional knowledge, and practical and repeatable skills required to see each patient as a person with his or her own unique story and response to the need for care. An electronic relational competency assessment tool developed, in partnership with data management company OnSomble, can help organizations measure progress and assess where further development is needed.
It’s easy to see how stronger relationships improve HCAHPS with survey questions asking, “How often did nurses/doctors treat you with courtesy and respect? How often did nurses/doctors listen carefully to you? How often did nurses/doctors explain things in a way you could understand?” Beyond improving HCAHPS, embedding See me as a Person in your organization fosters an increase in high quality connections and team efficacy, while simultaneously buffering against stress, burnout, fatigue, and depression. Learn the four simple therapeutic practices that will enhance patient satisfaction, employee engagement and the organization’s bottom line.
Health care executives identify patient experience as one of their top priorities, yet hospitals continue to struggle to consistently bring positive patient experience to life in their culture. The therapeutic practices (attuning, wondering, following, and holding) can be used as part of a competency based framework for individual development and organizational enculturation of relational skills. High quality care is achieved through partnership with the patient and the patient’s family. The therapeutic practices help you to become and remain present, accessible, and connected to your patients. Once you have learned and practiced attuning, wondering, following, and holding, you will be able to establish, nurture, and recover healthy relationships under even the most adverse circumstances.
Appalachian State University hosted a Creative Nursing launch event featuring the thought leaders published in Vol. 27 #2– In It Together: Breaking New Ground for Leadership. Listen to the recording