Nothing defines the patient experience more than the way an organization delivers care. Factors such as wait times, noise levels, and convenience of parking are overshadowed by patients’ experiences with the people they meet. An exam room overdue for remodeling is quickly forgotten by people who feel respected, protected, and listened to. Similarly, a room with eye-catching art and a million-dollar view is worth nothing to people who don’t feel respected, believed, seen or safe. How we structure and organize care delivery impacts whether clinicians and care teams create compassionate human connections with patients and their loved ones. In Relationship-Based Care organizations patients, families, and all who work in health care, feel held with compassion and dignity, in every interaction because the structures, processes and people that constitute the care delivery system are all pointed toward the same goal.