improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost.

Thought Leadership

Surgery patients have better outcomes when hospitals promote nursing professionalism

February 4 blog post

What if we really could bring more skillful human connection to health care delivery?

January 29 blog post

Upcoming Events

See Me as a Person New Facilitator Practicum

February 9-12, 2016 – Champaign, IL

Registration Form & Pricing Details

Relationship-Based Care Leader Practicum

February 29–March 4, 2016 - Phoenix, AZ

Registration Form & Pricing Details

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

March 15 - 18, 2016 – Minneapolis, MN

Registration Form & Pricing Details

See Me as a Person New Facilitator Practicum

May 17-20, 2016 – Champaign, IL

Registration Form & Pricing Details

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