improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Healthcare Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

September 9, 2014
North Shore Health System's Annual Educators Symposium
New Hyde Park, NY
Gen Guanci will present two sessions on "Outcomes for Nursing Professional Development."

September 17 - 20, 2014
The 2014 ATTACH Conference
Orlando, FL
Mary Koloroutis and Michael Trout will present a Keynote address.

October 2, 2014
Greater Portland Chapter of AACN's Advanced Preceptor Conference
Portland, OR
Traci Hanlon will present on precepting.

October 7, 2014
Aging Services of Minnesota - St. Paul, MN
Donna Wright will give a one-day workshop on Competency and Professional Development.

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Upcoming Events

FREE WEBINAR: Navigating the Pathway to Excellence®: Are You Heading in the Right Direction?

August 22, 2014 - 12:00 – 1:00 p.m. CST
Presented by Susan Cline, MBA, MSN, RN, NEA-BC
Register Here

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

September 9-12, 2014 – Minneapolis, MN
Click here for more information.

Relationship-Based Care Leader Practicum

October 20-24, 2014 – Phoenix, AZ
Registration Form & Pricing Details

Re-Igniting the Spirit of Caring (RSC) Annual Gathering

November 11-14, 2014 – Minneapolis, MN
Click here for more information.

For a complete list of upcoming events, click here.