improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

March 29, 2015
New York Organization of Nurse Executive and Leaders (NYONEL)
Tarrytown, NY
Donna Wright will present a keynote address entitled Looking at Health Care Through Fresh Eyes.

April 8, 2015
PX Patient Experience Conference
Dallas, TX
Dr. Dan Kopp will be hosting a round-table discussion for the Physician Community of The Beryl Institute prior to the opening of this year's Patient Experience Conference.

April 15, 2015
Care Providers of Minnesota Quality Symposium Minnetonka, MN
Donna Wright will present two breakout sessions and the closing keynote address.

AONE 2015: April 17
Empowering Leaders Igniting Change
Phoenix, AZ
Susan Cline will present Primary Medical Cabin: Care Coordination in a Rural Community.

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Upcoming Events

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

April 27-30, 2015 - Minneapolis, MN

Registration Form & Pricing Details

Relationship-Based Care Leader Practicum

May 11-14, 2015 – Chicago area

Registration Form & Pricing Details

See Me as a Person Leader Practicum

June 2-5, 2015

Registration Form & Pricing Details

Leading an Empowered Organization

July 28-30, 2015 - Orlando, FL

Registration Form & Pricing Details


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