improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

October 16, 2015
Mohawk Valley Health System’s (MVHS) 2015 Campaign For Quality
Utica, NY
Mary Koloroutis and Michael Trout will deliver a See Me as a Person keynote address.

October 19-20, 2015
Healthcare Horizons Conference, Altru Health System Grand Forks, ND
Donna Wright will deliver a keynote address on Commitment to My Co-Workers along with three other presentations.

January 23, 2016
CCMC New World Symposium
Las Vegas, NV
Donna Wright will deliver a keynote address.

March 31, 2016
New Jersey League of Nursing Annual Convention
New Jersey
Donna Wright will deliver a keynote address.

See more appearances

Upcoming Events

Relationship-Based Care Leader Practicum

October 12-16, 2015 – Orlando, FL

Registration Form & Pricing Details

Leading an Empowered Organization

Oct 12-14, 2015 - Chicago, IL (Shared)


Re-Igniting the Spirit of Caring (RSC) Facilitator Gathering

November 10-13, 2015 - Minneapolis, MN

Registration Form & Pricing Details

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

January 18-21, 2016 - Minneapolis, MN

Registration Form & Pricing Details

See more events