improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

July 13-14, 2015
2015 Association for Nursing Professional Development (ANPD) Annual Convention, Aspire to Excel
Las Vegas, NV
Donna Wright will deliver pre-convention workshops on competency.

July 16, 2015
Association for Nursing Professional Development (ANPD) Annual Convention
Las Vegas, NV
Gen Guanci will present on web-based Magnet® document creation in the vendor pavilion theater.
Traci Hanlon will present on See Me as a Person for Nursing Professional Development Specialists in the vendor pavilion theater.

July 23, 2015
2015 Florida Society of Ambulatory Surgical Centers (FSASC) Annual Conference
Orlando, FL
Donna Wright will present on competency and provide a hands-on break out session.

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Upcoming Events

Relationship-Based Care Leader Practicum

August 3-7, 2015 – Gettysburg, PA

Registration Form & Pricing Details

October 12-16, 2015 – Orlando, FL

Registration Form & Pricing Details

See Me as a Person Facilitator Gathering

July 14-16, 2015 - Champaign, IL

Registration Form & Pricing Details

Leading an Empowered Organization

Oct 12-14, 2015 - Chicago, IL (Shared)

Registration Form & Pricing Details


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