improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Healthcare Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

January 16, 2015
Talk Time with Donna Wright
HealthcareSource will continue the conversation with Donna Wright on advice for creating a successful competency assessment process within your organization.
To register, click here.

March 20, 2015
Ethics of Caring Conference - Los Angeles, CA
Mary Koloroutis will present a keynote address and break out session. Michael Trout will present the closing speech.

May 6, 2015
American Association of Nurse Assessment Coordination (AANAC)
New Orleans
Donna Wright will deliver the keynote.

May 14-15, 2015
ANCC Pathway to Excellence Conference ®
Louisville, KY
Gen Guanci will present on “using Data to Drive Clinical Practice."

To subscribe to the CHCM eNewsletter, click here.

Upcoming Events

WEBINAR: Write It Well and They Will Come: Structures and Processes for a Successful Magnet® Document

December 4, 2014 – 12:00 pm – 1:00 pm CDT

Cost: $79Register here!

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

February 17-20, 2015 – Columbus, OH
April 27-30, 2015 – Minneapolis, MN

Registration Form & Pricing Details

Relationship-Based Care Leader Practicum

February 23-27, 2015 - San Diego, CA

Registration Form & Pricing Details