improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

Creative Health Care Management inspires, engages, and empowers staff, we expand their capacity, creating more energy, commitment, and compassion without more cost.

Thought Leadership

Emotional Intelligence: what employees wish their leaders knew

April 15 blog post

Teamwork and Job Enjoyment Saves Lives!

April 4 blog post

What a Difference Being Curious Makes [with slideshare]

March 31 blog post

What is the best way to motivate nurses to pursue leadership positions?

March 22 blog post

What's data got to do with it? Connecting data with heart

March 10 blog post

Upcoming Events

Relationship-Based Care Leader Practicum

June 6-10, 2016 - Minneapolis, MN

Registration Form & Pricing Details

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

June 7-10, 2016 – Minneapolis, MN

Registration Form & Pricing Details

See Me as a Person Facilitator Gathering

July 12-14, 2016 – Champaign, IL

Registration Form & Pricing Details

2017 International Relationship-Based Care Symposium

June 19-23, 2017 – Minneapolis, MN

Event Details & Registration

See more events