improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Healthcare Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

October 22, 2014
Henry Ford Health System’s Quality Exposition and Darin Lecture - Detroit, MI
Mary Koloroutis will be the visiting scholar and will present a session related to patient-centered care and patient-centered relationships.

November 12-14, 2014
Update on Neonatal and Pediatric Intensive Care - Padua, Italy
Mary Koloroutis will present on Relationship-Based Care.

November 17, 2014
Versant Holdings 10th Annual Client Conference - Washington, DC
Marie Manthey will present on “Competency-Driven Excellence: Patient Safety, Organizational Capacity, Economic Benefit, and Sustainability."

March 20, 2015
Ethics of Caring Conference - Los Angeles, CA
Mary Koloroutis will present a keynote address and break out session. Michael Trout will present the closing speech.

To subscribe to the CHCM eNewsletter, click here.


Upcoming Events

Relationship-Based Care Leader Practicum

October 20-24, 2014 – Phoenix, AZ
Registration Form & Pricing Details

February 23-27, 2015 - San Diego, CA
(Save the date! Details to follow.)

Click here for information about the RBC Leader Practicum experience.

See Me as a Person New Facilitator Practicum

October 28-31, 2014 – Champaign/Urbana, IL
Click here for more information.

Re-Igniting the Spirit of Caring (RSC) Annual Gathering

November 11-14, 2014 – Minneapolis, MN
Click here for more information.

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

February 17-20, 2015 – Location TBD

For a complete list of upcoming events, click here.