What makes a hospital great?
It’s not having the newest patient rooms or the latest diagnostic and surgical equipment or the most advanced information technology. It’s the human dimension.
At its core, Relationship-Based Care begins with the relationship between front line caregivers and their patients, but it also involves the relationship between caregivers and their colleagues, as well as everyone else on a unit and throughout the hospital. In health care, the quality of every relationship determines the culture.
If you’re a CNO, CEO, or leader within your hospital or organization, we understand what matters to you:
Improving the Patient Experience (HCAHPS)
Front-line nurses and other caregivers are key determiners of the patient experience. The quality of the relationships they have, not just with their patients, but with each other, creates the culture of your hospital or organization. A culture shift that improves the patient experience must necessarily be one that improves every relationship. For any culture transformation to occur, it must start at the front-lines.
As a leader in your organization, keeping your staff engaged, satisfied, and fulfilled always begins with some type of relationship, and this relationship will affect many aspects of your organization including employee engagement, satisfaction, and retention—all of which directly affect your bottom line.
Improving the Bottom Line
Relationship-Based Care is alive and well in organizations across the U.S. and on three continents. Through more efficient work allocation and use of resources, RBC has been helping hospitals and health care organizations streamline their operating costs for almost three decades. Now, as the Healthcare Reform Act takes effect, new concerns emerge as the patient experience is tied directly to reimbursement. RBC’s focus on authentic human connection and helping caregivers to reconnect with the purpose and meaning of caring for patients and their families creates a culture that increases operational efficiency while giving patients what they want most: the tangible experience that every caregiver they encounter sees them as a person and has their physical, mental, emotional, and spiritual well-being first and foremost in mind.
Total Culture Transformation
Total culture transformation requires inspiring and empowering front-line staff by creating an atmosphere where staff members treat themselves, each other, and their patients with compassion and respect. Every hospital that has embraced Relationship-Based Care has improved outcomes for its staff and the patients they serve.
The transformation of a culture is only sustainable if it’s deep. RBC encourages leaders to emerge from every level of the organization to do the work of improving both practice and systems. As people take ownership for their practice and immerse themselves in the work of transforming practice for and with their peers, organizational leaders witness first-hand the kind of staff commitment they never dreamed possible. When practitioners invest time in transforming their own practice, it can be no surprise to anyone that staff retention soars.
Understanding Relationship-Based Care (RBC)
Learn exactly what RBC is and how it could impact your hospital or organization.
How to Implement RBC
Every RBC implementation plan is unique and starts with a collaboration between your hospital and our consultants to create a plan that meets your specific organization’s needs and goals. We bring broad clinical and executive leadership expertise as well as a deep commitment to enhancing your culture.
Outcomes and Stories from the Front Line
Learn how Relationship-Based Care has helped hospitals and health care systems across the United States and around the world. The articles, case studies, stories, and video clips accessible through our Outcomes tab will demonstrate how RBC is improving the patient experience, HCAHP scores, safety, quality, staff satisfaction, and staff retention while achieving top line and bottom line goals.
Competency and Professional Development
Discover a new way of thinking about competency assessment—a way that is outcomes focused, time tested, and accountability based.