improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

Creative Health Care Management inspires, engages, and empowers staff, we expand their capacity, creating more energy, commitment, and compassion without more cost.

Thought Leadership

From Silos to Synergies

Sept 29 blog post

A Relationship-Based Way of Being

Sept 12 blog post

Seeing the Person in Our Care

Sept 1 blog post

Find Your Full Voice

August 8 blog post

Don’t Confuse Participatory Leadership With Shared Governance

August 8 blog post

Upcoming Events

Relationship-Based Care Leader Practicum

October 24-28, 2016 - Orlando, FL

Registration Form & Pricing Details

Re-Igniting the Spirit of Caring (RSC) Annual Gathering

November 15-18, 2016 – Minneapolis, MN

Registration Form & Pricing Details

2017 International Relationship-Based Care Symposium

June 19-23, 2017 – Minneapolis, MN

Event Details & Registration

See more events