improve patient experience

70% of healthcare CEOs list the Patient Experience as one of their top three priorities.*

Do you have a proven strategy for ensuring
an exceptional patient experience
across the continuum of care?

What Makes a Health Care Organization Great?

Patients and their families tend not to notice whether an organization has the newest patient rooms, the latest diagnostic and surgical equipment, or the most advanced information technology. They notice how members of the care team interact with one another. They notice whether the people caring for them are making an effort to really know them and to understand what they’re going through. They notice how they feel.

We engage leaders throughout the organization, ultimately empowering those closest to the work to determine how processes, systems, and practice will change to ensure excellent quality, safety, and patient experience results.

When Creative Health Care Management inspires, engages, and empowers your staff, we expand their capacity, creating more energy, commitment, and compassion without more cost. Creative Health Care Management partners with organizations that are embracing change as the new constant in the pursuit of providing the ultimate patient and family experience.

Engage with CHCM

CHCM Public Appearances

March 6, 2015
Talk Time with Donna Wright
HealthcareSource will continue the conversation with Donna Wright on advice for creating a successful competency assessment process within your organization. To register, click here.

March 20, 2015
Ethics of Caring Conference - Los Angeles, CA
Mary Koloroutis will present a keynote address entitled Health Care Harm: The Casual Diminishment of a Human Being, and a break out session. Michael Trout will present the closing speech. To register, click here.

May 6, 2015
American Association of Nurse Assessment Coordination (AANAC)
New Orleans
Donna Wright will deliver the keynote.

May 14-15, 2015
ANCC Pathway to Excellence Conference ®
Louisville, KY
Gen Guanci will present on “using Data to Drive Clinical Practice."

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Upcoming Events

WEBINAR—Mindful Leadership: Empowering Your Teams

January 30, 2015 12-1 PM CST
Hosted by Traci Hanlon, Cost: $49, register.

WEBINAR—Lessons from Exemplary Nurse Managers: Secrets to Their Success

February 13, 2015 12-1 PM CST
Hosted by Mary Koloroutis and Susan Wessel, Cost: $49, register.

Re-Igniting the Spirit of Caring (RSC) New Facilitator Practicum

March 10-13, 2015 – Columbus, OH
April 27-30, 2015 – Minneapolis, MN

Registration Form & Pricing Details

Relationship-Based Care Leader Practicum

February 23-27, 2015 - San Diego, CA

Registration Form & Pricing Details


See Me as a Person Leader Practicum

June 2-5, 2015

Registration Form & Pricing Details