Assessing Value – At Creative Health Care Management, we are always assessing our ROI — Return on Investment — to ensure our programs provide value. We recently looked at patient satisfaction scores (HCAPHS) for those organizations who regularly offer Re-Igniting the Spirit of Caring or See Me as a Person workshops to their teams. We again found that those hospital have patient satisfaction scores higher than the national average. See data details below.
Re-Igniting the Spirit of Caring Workshop
The Re-Igniting the Spirit of Caring workshop focuses on reconnecting health care staff with their purpose. It addresses components of burnout and organizations see improved retention from those who have participated in this program due to their renewed sense of joy in their work.
The program creates a safe place for health care professionals to reflect on themselves, what they have in common with their coworkers, and how to best serve patients and families.
See Me as a Person Workshop
The See Me as a Person Workshop teaches four practices to improve quality, safety and the patient experience. Participants gain personal awareness, professional knowledge, and practical and repeatable skills to help practitioners see each patient as a person with his or her own unique care journey.
If you are interested in learning more, email us at chcm@chcm.com.
We look forward to the opportunity to bring the CHCM solutions to your organization.
