By Mary Koloroutis MSN, RN and Mary Del Guidice MSN, BS, RN, CENP
In 2012, Pennsylvania Hospital (PAH) was a long way from Magnet® designation. Despite a high caliber of nurses throughout the organization, RN satisfaction was achieving national benchmarks in only 4 of 11 domains. Patient satisfaction related to RN communication was below the 10th percentile. Four years later, this same hospital celebrated receiving Magnet designation with 3 exemplars. How did they do it?