CHCM Consultant Videos

Relationship-Based Care

Jayne Felgen, President Emeritus of Creative Health Care Management, discusses the significance of Relationship-Based Care for today’s health care organization and how Creative Health Care Management can provide assistance along the journey to positive cultural transformation. Learn more.



Susan Wessel, Creative Health Care Management consultant, discusses the broader implications of Relationship-Based Care on the business of health care. She discusses linkages between Relationship-Based Care and interdisciplinary implementation which is brought to life by shared decision making. Learn more.


Jayne Felgen, President Emeritus of Creative Health Care Management, discusses the Relationship-Based Care resource package, Leading Lasting Change. Relationship-Based Care has been embraced as the method for transforming point-of-care and service experiences for patients, families, physicians, and staff. This knowledge transfer package has been designed to assist in engaging leaders from all levels of a health care system to understand the vital and unique roles they play in transforming dreams into reality. To support your success, we are offering this collection of knowledge and wisdom from our consultants, colleagues, and clients who share their lived experiences.  Learn more.





Cultures of Excellence

Gen Guanci, Creative Health Care Management consultant, is focused on nursing professional development and advancing nursing as a profession. Whether it’s educating on Relationship-Based Care, helping education departments with structure and competency metrics, or guiding organizations as they establish a culture of excellence, including the journey to Magnet® designation, Gen sees the possibilities in all of her clients. She takes them as they are, meets them where they are in their development, and helps them reach their personal, staff, and organizational goals. Learn more.




The Therapeutic Relationship/See Me as a Person

See Me as a Person provides a diverse mix of patient stories and caregiver reflections on therapeutic relationships. Inspired by the book, See Me as a Person: Creating Therapeutic Relationships with Patients and their Families, each track is carefully crafted to deepen the experience of what it means to be fully present for those in our care. This program presents the living stories of patients, caregivers, and staff. Each track is written to reinforce key elements of Relationship-Based Care as experienced by patients and their families.  Purchase CD.

Mary Koloroutis, Vice President of Creative Health Care Management, and Michael Trout, Director of the Infant-Parent Institute, discuss Therapeutic Relationships. Their workshop focuses on therapeutic relationships and how they cultivate emotional safety (a safe haven) and facilitate a person’s capacity to heal. Participants will deepen their knowledge and understanding about how to be in therapeutic relationships within the context of a highly technical, fast-paced, time-constrained, and frequently chaotic health care environment. Learn more.






Competency Assessment

Donna Wright, Creative Health Care Management Consultant, explains the three core elements for successful Competency Assessment integration to meet your unique organizational needs. Learn more.
Donna Wright, Creative Health Care Management Consultant, states that accountability does not have to be a dirty word. Donna shares the secret formula for Accountability! Purchase DVD.










Re-Igniting the Spirit of Caring

Susan Edstrom explains how Re-Igniting the Spirit of Caring (RSC) touches staff, patients, and their families. RSC is a three-day seminar that grounds and renews care providers and their managers in the many dimensions of caring. The focus of the program is caring for self and others. Participants experience a renewed commitment to purpose and meaning in practice and a new perspective on collaboration with colleagues. RCS helps participants transform their work environments into cultures in which personal responsibility prevails, healthy relationships thrive, appreciation is openly expressed, and caring and healing are the constant reasons for existence.  Learn more.






Role Clarity & Work Alignment

Jayne Felgen, President Emeritus of Creative Health Care Management, explains how Role Clarity and Work Alignment (RCWA), improves the quality of patient care, increases efficiency, and gives staff nurses the confidence to work interdependently with physicians and clinicians from other disciplines. Participants (usually Unit Practice Council members) develop an uncanny appreciation for the professional practice of nursing and the opportunity nursing has in improving outcomes of care, gaining clarity about the nature of their work, what work is appropriate for delegation, the structural relationships that support delegation, and professional practice concepts.Learn more.



Leading an Empowered Organization (LEO)

Donna Wright, Creative Health Care Management Consultant discusses the three-day leadership course, Leading an Empowered Organization (LEO). Attended by more than 100,000 participants world-wide, LEO has provided development and direction to leaders since 1982. Donna knows from experience that LEO will change your life! Learn more.





Primary Nursing

Marie Manthey, President Emeritus of Creative Health Care Management, shares her personal experience of knowing when she wanted to become a nurse and how that experience led her to the first unit that implemented Primary Nursing at the University of Minnesota Hospital in 1968. Learn more.