Patient Experience & Quality
Patient Experience Coaching
Make every patient interaction your best patient interaction.
Effective coaching can help your team cut through the noise and focus on establishing authentic connections with the patients and families in their care. All CHCM coaching is based on appreciative inquiry, a methodology designed to bring forward and build on strengths.
The client’s objectives drive the coaching plan. Measurable objectives are planned and carried out within a trusting, feedback-rich relationship. Coaching may be a part of an integrated leader development solution, or part of a professional development process.
CHCM has been a leader in improving the patient experience for 40 years. Connect with a CHCM consultant to discover how coaching can help you fast-track your patient experience initiatives.
Patient Experience Coaching
Access relational competence.
Our innovative web-based relational competence assessment evaluates perceptions of key behaviors for positive relationships of individuals with their co-workers, patients, and families.
Creative Health Care Management
Webinars & Events
Knowledge is power. CHCM webinars cover topics as diverse as shared governance, mindful leadership, and patient experience. You’ll find actionable takeaways to bring into your daily practice along with inspiration. Our live events engage, ground, renew, and educate people in every health care setting.
Current / Upcoming Events & Webinars
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Summit to Build Compassion, Empathy, and Love Through Relationship-Based Care®
October 19-20, 2021 – Sacramento, CA or Virtual
Related Resources
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Healing with Heart
Provides real-life stories to reinvigorate all caregivers and those who support them.
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See Me as a Person
Offers four therapeutic practices that facilitate the clinician’s ability to form authentic relationships which improve quality, safety, and the overall experience of care.
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Primary Nursing: Person-Centered Care Delivery System Design
Describes a model of care delivery that provides the highest possible level of person-centered care for thousands of patients and their loved ones.
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See Me as a Person
Strengthen every relationship. The 2-day workshop, See Me as a Person: Four Practices to Improve Quality, Safety and the Patient Experience helps your health care team more consistently create therapeutic…
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Re-Igniting the Spirit of Caring
Find joy and meaning in your work. Re-Igniting the Spirit of Caring (RSC) engages, renews, and bonds people from all roles and disciplines within an organization. Participants gain insight and…