Patient Experience & Quality

Patient Experience Coaching

Make every patient interaction your best patient interaction.

Effective coaching can help your team cut through the noise and focus on establishing authentic connections with the patients and families in their care. All CHCM coaching is based on appreciative inquiry, a methodology designed to bring forward and build on strengths.

The client’s objectives drive the coaching plan. Measurable objectives are planned and carried out within a trusting, feedback-rich relationship. Coaching may be a part of an integrated leader development solution, or part of a professional development process.

CHCM has been a leader in improving the patient experience for 40 years. Connect with a CHCM consultant to discover how coaching can help you fast-track your patient experience initiatives.

Patient Experience Coaching

Access relational competence.

Our innovative web-based relational competence assessment evaluates perceptions of key behaviors for positive relationships of individuals with their co-workers, patients, and families.

Creative Health Care Management

Webinars & Events

Knowledge is power. CHCM webinars cover topics as diverse as shared governance, mindful leadership, and patient experience. You’ll find actionable takeaways to bring into your daily practice along with inspiration. Our live events engage, ground, renew, and educate people in every health care setting.

Current / Upcoming Events & Webinars