Ever wonder what happens to quality and safety measures when staff members take ownership of their own results?
From pre-Relationship-Based Care implementation to post, one CHCM client experienced a 40% reduction in hospital acquired pressure ulcers in its acute care units.
The most effective way to ensure excellent quality and safety results is to empower the only people who can deliver them. Quality and safety improvement initiatives that are designed and mandated by anyone other than the people carrying out the work can get you short-term compliance, but can they inspire long-term commitment?
When the people working at the point of care are empowered to choose how best to improve quality and safety in their areas, the results are both positive and sustainable. Creative Health Care Management mobilizes staff councils to reimagine their systems, practices, and processes in order to improve quality, safety, team relationships, and the patient experience. Staff members learn new skills in communication, collaboration, and leadership, as each person in the organization takes hands-on ownership of quality and safety results.
Texas Health Center for Diagnostics and Surgery (THCDS) chose the Relationship-Based Care Model as the means to enhance their efforts on patient/family, employee, and physician satisfaction. Unit Practice Councils implemented several innovations to address patient safety. As a result, patient falls decreased 33% from 2011 to 2012 and THCDS is on track to reach their goal of zero falls. To read the whole story, click here.
Programs and Services that Support Increased Quality and Safety
- Relationship-Based Care
- See Me as a Person
- Using Data to Maximize Organizational Effectiveness
- Role Clarity and Work Alignment
- Care Delivery System Design
Find out what happens to quality and safety measures when staff members take ownership of their own results. From pre-Relationship-Based Care implementation to post, one CHCM client experienced a 40% reduction in hospital acquired pressure ulcers in its acute care units.