If you’re a healthcare leader, you work hard to understand all of your stakeholders. This is difficult. We know your patients are sicker and more challenging to care for. Your staff is often overwhelmed and hard to engage and systems are more transparent and connected than ever before. It’s a tough challenge.
Brett Long, MHA, and Patrick Vaca, MA, ACC, seasoned healthcare leaders, discuss the challenges that arise from not acknowledging the facts.
Data drives decision-making. Yet, data doesn’t always integrate the voices of clinicians, staff, and patients. Indeed, the ultimate decision-makers are often not at the point of care. This can lead to disparate initiatives layered on top of one another. And this can cause a cycle of confusion and ill-will. It doesn’t have to be this way.