Susan L. Wessel


Susan served as a consultant at CHCM for 11 years and is currently CHCM’s business development leader. She enjoys mentoring others and inspiring health care organizations about the benefits of Relationship-Based Care and empowered leadership. She has advanced board certification in nursing administration and has served as a content expert for the American Nurses Credentialing Center in the area of nursing administration.

Susan has filled many leadership roles, including manager, director, and vice president of patient care, and has supported both nursing and ancillary departments in inpatient, outpatient, and home care settings. She is a co-author of the award-winning Primary Nursing: Person-Centered Care Delivery System Design, a co-editor of the Relationship-Based Care Field Guide, and co-author on two chapters in Advancing Relationship-Based Cultures. She has published numerous journal articles and has prepared many of CHCM’s educational materials. Susan has served as adjunct faculty for several graduate nursing programs, helping to prepare future leaders.

Start a conversation with Susan Wessel about what strategies and interventions will help achieve your organization’s goals.