Books and Resources
Commitment to My Co-Workers
Commitment to My Co-workers© is used by more than one million employees world-wide. This handy reference tool reinforces such healthy behaviors as: customer service excellence, respectful communication, and accepting responsibility. They are available in 3 x 5 inch laminated cards and 8 x 10 inch and 9.5 x 17 inch laminated posters. Click here to order.
See Me as a Person: Creating Therapeutic Relationships with Patients and their Families
The therapeutic relationship between clinicians and patients is what brings Relationship-Based Care to life. In our chaotic and time constrained environments in which technical and complex demands prevail, clinicians struggle as they strive every day to connect with the patients and families in their care. See Me as a Person offers guiding principles and a practical methodology that facilitate the clinician’s ability to form authentic relationships which improve patient safety and the overall experience of care. In the short time since its publication, this book has won the ForeWord Reviews Book of the Year silver medal and an American Journal of Nursing Book of the Year Award in the medical/surgical category. Click here to order a print copy. Electronic versions can be ordered here: Kindle, Nook, iBooks, Google Play.
Relationship-Based Care: A Model for Transforming Practice
This National Bestseller is the result of Creative Health Care Management’s 30 plus years of health care expertise and provides health care leaders with basic concepts for transforming their care delivery system into one that is patient and family centered and built on the healing power of nurturing healthy relationships throughout an organization. Winner of the American Journal of Nursing Book of the Year with over 65,000 books in print. Click here to order. Electronic versions can be ordered here: Kindle, Nook, iBook, Google Play
I2E2: Leading Lasting Change
Jayne Felgen, president of CHCM, shares her in-depth and elegantly simple formula for inspiring and leading real change at all levels of any organization. Using a real-life case study of the Beth Israel Deaconess Medical Center merger in the late 1990s, she illustrates how this intuitive model makes even the most complex change processes manageable and sustainable.
This is a new way of thinking about change. Leaders learn to visualize the whole change process, from shared vision to detailed changes in infrastructure. This is essential reading for organizations pursuing excellence initiatives such as Malcolm Baldrige and Magnet Recognition®. Winner of the American Journal of Nursing Book of the Year. Click here to order a print copy. Electronic versions can be ordered here: Kindle, Nook, iBook, Google Play.
The Ultimate Guide to Competency Assessment in Health Care
It is time to move your competency assessment process beyond meeting regulatory standards to creating excellence. This book is packed with ready-to-use tools designed to help you develop, implement, and evaluate competencies. Written by nationally renowned competency expert, Donna Wright, you will find a new way of thinking about competency assessment – a way that is outcome-focused and accountability-based. With over 20,000 copies sold world-wide, it is the most trusted resource on competency assessment available. Click here to order a print copy. Electronic versions can be ordered here: Kindle, Nook, iBook, Google Play, Kobo.
Advancing Professional Nursing Practice: RBC and the ANA Standards of Professional Nursing Practice
Published through a partnership with Crittenton Hospital Medical Center and Creative Health Care Management, this book brings both the ANA Standards and Relationship-Based Care to life through moving stories of clinicians’ encounters with patients and their families. Click here to order.
Relationship-Based Care Field Guide: Visions, Strategies, Tools and Exemplars for Transforming Practice
This follow up to the award winning Relationship-Based Care: A Model for Transforming Practice shows readers how Relationship-Based Care transforms the culture of care delivery. This book will inspire those who are working on the critical relationships that deliver superior care. The Relationship-Based Care Field Guide gives readers a sense of what it’s like to be part of an organization that never stops evolving. Click here to order.
The Practice of Primary Nursing
Primary Nursing describes a model of care delivery that while being nearly 5 decades mature, continues to provide the highest level of person-centered care for thousands of patients and their loved ones. New to this edition are stories from long-term Primary Nursing practice environments as well as the interdisciplinary approach to professional practice. Primary Nursing is a past winner of the American Journal of Nursing Book of the Year Award. Click here to order.
Feel the Pull: Creating a Culture of Nursing Excellence, 3nd Edition
Feel the Pull: Creating a Culture of Excellence, by Gen Guanci, is for nurse executives and leaders, nursing professional development specialists, managers, Magnet® project coordinators, and anyone else who wants to improve patient and nurse satisfaction. More than simply navigating through any one application process, Gen takes readers deeply into the experience of cultural transformation. She uses plain language and clear examples to help readers figure out what it takes to bring a culture of excellence to their organization. No matter where you are on your journey to nursing excellence, Feel the Pull will be an invaluable guide book. Click here to order.
The See Me as a Person CD provides a diverse mix of patient stories and caregiver reflections on therapeutic relationships. Inspired by the book; See Me as a Person: Creating Therapeutic Relationships with Patients and Their Families, each track is carefully crafted to deepen our experience of what it means to be fully present for those we care for. Written and produced by Michael Trout with Mary Koloroutis. Click here to order.
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