Competency Assessment

Have you created a “monster” with your competency assessment process that you don’t want to live with anymore?

Our creative approach creates ownership, empowerment, and accountability, and at the same time saves money, decreases assessment time, and has more impact on outcomes.


Organizations are required by regulatory bodies to implement a system for ongoing assessment of competencies related to staff job functions. Many organizations have made this process far more cumbersome and time consuming than it needs to be, and in the process, they’ve missed an opportunity for competency assessment to be highly developmental and truly inspiring.

CHCM consultant Donna Wright is the county’s foremost authority on competency assessment. Maybe it’s time to learn a better approach to competency assessment that will not only meet the regulatory standards while promoting accountability and clarity, but will teach, inspire, and delivery results.

Donna Wright, Creative Health Care Management consultant, explains the three core elements for successful Competency Assessment integration to meet your unique organizational needs.

What You Will Learn

Competency assessment workshops and consultations are based on Donna Wright’s classic text, The Ultimate Guide to Competency Assessment in Health Care, third edition.  Participants will discover a new way to think about competency assessment – a way that is outcomes-focused and accountability-based.

Outcomes of this Program

  • Create a dynamic competency system that is neither cumbersome nor labor intensive.
  • Identify core competencies for each job class.
  • Identify ongoing competencies reflective of your organization’s quality improvement needs.
  • Eliminate the overlap between competency assessment and your performance review process.
  • Promote employee accountability.
  • Streamline the overlap between competency assessment and your performance review process.

Case Study

Billings Clinic LogoThe forward thinking team in the Ambulatory Telemetry/Step Down Unit at the world renowned Billings Clinic stepped out of old patterns of spending lots of time and energy on modules, mandated education, and other monstrous competency processes to really uncover the strategies that would truly impact outcomes—strategies grounded in the Wright Competency Model tenets of ownership, empowerment, and accountability. To read more about the Billings Clinic’s success, click here.