With nearly 40 years of healthcare experience, Jayne's background encompasses work as a clinician, educator, executive, and consultant. She capitalizes on her unique ability to inspire and galvanize individuals to focus on common goals, giving employees at all levels the ability to establish and achieve measurable objectives.

Jayne specializes in organizational management and work redesign with an orientation toward patient outcomes. Her clients have included executives, physicians, staff nurses, nursing directors, trustees, allied health professionals, and teams.

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Mary brings more than 35 years of healthcare experience. She helps organizations emphasize the "care" aspect that is provided in acute care settings. She also is able to assist clients in strengthening professional nursing models.

Mary is the editor and co-author of both Relationship-Based Care: A Model for Transforming Practice and Relationship-Based Care Field Guide. Mary’s passion is helping individuals embody the knowledge and skills necessary to bring RBC to life in everyday practice.

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Marie has conducted more than 500 seminars on primary nursing and nursing management in the United States, Canada and Germany. She has tremendous experience leading organizations through change management, both as a staff member and consultant. Her background includes introducing primary nursing practices to hospitals on the East Coast and Midwest.

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Colleen's innate project management skills coupled with practical knowledge enables her to help groups assess situations and develop strategies for moving forward. She draws on more than 40 years of experience in the healthcare field and ten years of experience as a consultant for CHCM.

She serves as facilitator for Leading an Empowered Organization and Reigniting the Spirit of Caring. With passions for leadership, staff development and relationship management, Colleen has helped large and small organizations address work redesign, Appreciative Inquiry and implement professional practice.

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Donna excels at helping health care organizations create valuable competency and staff development programs for all departments. She brings an energetic and refreshing approach to education, competency and staff development. As an author and lecturer, Donna's expertise includes creative educational strategies, self-directed learning, competency assessment, creative approaches to mandatory training, creating a healthy work environment and implementing shared governance.

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Dr. Kinnaird's healthcare experience with CHCM crosses the United States and Europe. For more than 10 years, she has served a variety of clients as an organizational consultant providing solutions for executives, leadership teams, and staff members. She is an expert in what it takes to transform organizations into cultures of excellence. Her skill to inspire and engage enables her to effectively help organizations analyze existing situations, develop measurable outcomes, create and implement programs, and develop transformational leaders.

Prior to joining CHCM, Leah had experience in almost every type of healthcare setting... acute care, public health (schools, clinics, and homeless shelter), academic faculty, and leadership/management positions in the 11th Magnet® designated facility in the US. Her doctoral dissertation, titled Nurse Participation in Patient Education in a Community Hospital, 1987) is an ethnographic study of the politics of how information is shared among practitioners and patients/families. She has a longstanding history of both writing and public speaking.

Shirley has over 30 years' experience in a variety of health care settings and organizations. She facilitates Leadership at the Point of Care, a course designed to help nurses acquire the knowledge and skills to provide clinical leadership that is positive and healing for patients, colleagues and the environment of care as a whole. She is experienced in CQI/TQM, role and process redesign, model of care delivery systems, unionized environments, collaborative practice, cultural change and teamwork in her 12 years as a health care consultant.

Shirley is a dynamic, creative visionary who embraces change while calming and inspiring others.

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Susan Wessel serves as a consultant with Creative Health Care Management. Working in partnership with health care institutions, she improves patient care through the design and implementation of Relationship-Based Care. She leads transformational processes that help clients strengthen their clinical quality outcomes as well as patient and employee satisfaction. She specializes in building professional practice environments consistent with Magnet® recognition criteria and in providing leadership education for empowered organizations. Her programs are inspirational, helping staff members reconnect with their purpose in health care.

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Susan brings 30 years of experience in health care to her role as facilitator of Creative Health Care Management programs. Her career includes a variety of roles in multiple settings; staff nurse, nurse practitioner, nurse educator, a variety of leadership positions and most recently marketing director for Creative Health Care Management.

Susan facilitates both Work Complexity Assessment and Reigniting the Spirit of Caring.

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Gen brings over 30 years of national and international nursing experience and skills to her role as consultant. Her expertise includes the development of strategies and process to support all aspects of the creation of a culture of excellence including the MagnetTM journey; development and implementation of peer review systems as well as competency-based clinical advancement programs (clinical ladders); development of competency assessment and validation processes; staff development role and process redesign; implementation of a four (4) level evaluation system for education (Kirkpatrick Model; implementation of organization-wide leadership development processes as well as the implementation of Relationship-based Care.

Gen is passionate about the advancement of nursing as a profession. She addresses this through a wide variety of education programs as well as her through her ability to work with organizations to develop the image of a professional nurse at their organization.

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Gary L. Saltus brings more than 20 years of experience as a cardiac surgeon and now specializes in working with groups to experience transformational transitioning of change. He has worked with operating room teams, physicians, cardiac patients, cancer patients, and organizations to transition change. He has also done both radio and television shows dealing with transitioning change. Dr. Saltus is currently working with Creative Health Care Management to do Physician/Nurse, Nurse/Physician Collaboration using Relationship-Based Care.

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Mourine has a passion for clinical excellence and educational leadership in health care environments. She enjoys the study of business and organizational development. Her career in senior leadership roles in not- for-profit health care systems resulted in the building economic and social capacity for optimal goal achievement of organizations.

Her labor of love of is leadership and process management, helping organizations gain clarity in strategic direction and working with leadership to assure that strategy is understood and integrated. She has extensive experience in p implementing Relationship Based Care and expertise in linking practice to theory and demystifying research and evidence–based practice. Mourine also loves working with staff nurses to build shared governance councils and to organizations improve patient care from point of care to board room.

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