Colleen Person, BSN, RN, MMA
Senior Consultant

Colleen Person is currently a consultant for Creative Health Care Management, where her major goal is improving patient care through the design and implementation of world-class care delivery systems, leadership and staff development programs. She also designs transformational change processes that help clients strengthen their positions as employers and providers of choice in their communities.

In addition to project design and management, Colleen provides services in leadership, team and personal development; healthy work environments; professional nursing practice and health care delivery systems. She authored the chapter "Patient Care Delivery" in Relationship-Based Care: A Model for Transforming Practice. She is committed to achieving desired results for patients and staff through strengthening relationships between leaders and staff, among staff members, and between staff and patients and their families.

Colleen received her bachelor of science degree in nursing from South Dakota State University and her master's degree in management and administration from Metropolitan State University in Minneapolis, MN, with a focus on organizational development. She is a member of the American Organization of Nurse Executives, the American Nurses Association, the Center for Nursing Leadership, the Global Nursing Exchange, the Heartland Institute Thought Leader Gathering and the Consultants Consortium. She has presented and published extensively throughout her career.

• "Nursing Patient Expectations," HealthLeaders, March 2005.
• Patient care delivery, In M. Koloroutis (Ed), Relationship-Based Care: A Model for Transforming Practice (pp. 159 - 182). 2004. Minneapolis, MN: Creative Health Care Management.
• "Creating and enhancing healthy work environments," CHCM News, Vol.6, #2, 2002.
• "Individual and Interdisciplinary Creativity--through Intention," CHCM News, Vol. 4, #1, 2000.
• "The Making of a Supermodel," Nursing Management October 2000, pp. 33-36.
• "Care Delivery: Who is in the Middle of the Circle?" CHCM News, Vol. 5, #1, 1998.
• "Delegation: Risk Management Implications for Nurses," Creative Nursing, No. l, 1997.
• "The Primary Nurse and the Case Manager in Managed Care," Creative Nursing, No. 3, 1996.
• "The Continuum of Care," Surgical Services Management, Vol. 2, No. 11, November 1996.

• Summit of Sages – “Celebrating the Sage Within”, Oct 9-12, 2004 St Paul MN
  "Insights and Innovations: An Appreciative Inquiry into Stories of Success."
• American Nurses Association, June 27-30, 2004 Minneapolis, MN
  Poster Presentation: “Appreciative Inquiry: An Affirmative Process in Enhancing a Healthy Work Environment.”
• International Association of Human Caring: June 3-5, 2004 Montreal Canada
  " Relationships: Measuring the Impact"
• American Organization of Nurse Executives, April 17 - 21, 2004, Phoenix, AZ
  Poster Presentation: "Kindness Connects: A Journey and Measurement of Intentional Caring Relationships" (with Shirley Heintz and John Nelson)
• American Organization of Nurse Executives Diversity Workshop, October 4, 2003, Washington, DC
  “Celebrating Diversity at Providence Hospital: Living the Mission of Joy, Care and Respect”
• National Council of Nurse Administrators, July 17, 2003, Albuquerque, MN
  “The Appreciative Inquiry Process”
• Wisconsin Association of Homes & Services for the Aging, May 9, 2003, Milwaukee, WI
  “Truly Great Staffing”
• Minnesota Organization of Nurse Leaders, September 27, 2001, Brainerd, MN,
  “Healing the Healers: Reigniting the Spirit of Caring
• ICN 22nd Quadrennial Congress, June 14, 2001, Copenhagen, Denmark
  “The Reflective Practice Cycle: A Tool for Performance Improvement
• American Organization of Nurse Executives, March 15, 2001, Long Beach, CA
  “A Multidimensional Strategy for Nurse Renewal and Retention”

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