Thank you to those of you who attended the
2013 International Relationship-Based Care Symposium!

Showcasing Bold and Courageous Leadership in Health Care: Making the Quality, Safety, and Business Case for Compassion


Creative Health Care Management’s 2013 International Relationship-Based Care Symposium brought together an international community of compassionate, courageous leaders, from those who serve at the point of care and service to those who serve in the boardroom, all of whom are committed to transforming health care through Relationship-Based Care.

The event showcased the impact that bold, courageous leaders have made on culture, quality, safety, and the colleague, patient, and family experience using Relationship-Based Care.

A video of brilliant moments at the 2013 Symposium:


Session Recordings and Recaps

Audio recordings were captured for most intensive sessions. Those recordings will be made available at no cost for all attendees. If you did not attend, you will have the opportunity to purchase those recordings. Check back for details on availability.

We will also be posting written recaps of select sessions as they become available:

Thank You to Our Keynote Speakers!


Brene_Brown credit Danny Clark SQUAREBrené Brown, PhD, LMSW, is the author of the #1 New York Times Bestseller, Daring Greatly: How the Courage to Be Vulnerable Transforms the way we Live, Love, Parent, and Lead. She is a research professor at the University of Houston Graduate College of Social Work. She has spent the past decade studying vulnerability, courage, worthiness, and shame. Her 2010 TEDxHouston talk on the power of vulnerability is one of TED’s most watched talks. Watch video.



Daniel Pink is an acclaimed speaker and the author of four provocative books about the changing world of work, including A Whole New Mind, and the #1 New York Times best seller, DRIVE: The Surprising Truth about What Motivates Us. Watch video.



Lee Woodruff‘s first book, In an Instant, was co-authored with her husband Bob, the ABC News anchor who was critically injured in Iraq in 2006. In an Instant spent over a month at number one on the New York Times best seller list. She is also the author of Perfectly Imperfect–A Life in Progress (2009) and her first novel Those We Love Most (2012). Lee Woodruff will speak on what she experienced as the family member of a critically ill loved one. Watch video.


Roger Nierenberg has had a distinguished career at the helm of two American orchestras and numerous guest conducting engagements with premiere orchestras and opera companies worldwide. He has presented “The Music Paradigm” for hundreds of organizations in numerous countries with over 90 different orchestras. His recent book, Maestro: A Surprising Story about Leading by Listening received an award for Best Leadership Book of 2009. Watch video.



Marie Manthey, President Emeritus of Creative Health Care Management, author of The Practice of Primary Nursing, will be speaking about “Fulfilling Our Sacred Trust” as we create truly therapeutic relationships with the patients and families we serve.





Michael Trout, psychologist, founder of The Infant-Parent Institute, and co-author of See Me as a Person, will be speaking about the power of attunement, presence and three distinct therapeutic practices to create therapeutic relationships even within chaotic care environments.



Mary Jo Kreitzer, PhD, RN, is the founder and director of the Center for Spirituality & Healing at the University of Minnesota. Dr. Kreitzer will speak on Whole System Healing: Implications for Well-Being Leadership.



Kelly Poppaw HeadshotKelly Poppaw, PT, DPT, a recently graduated physical therapist, will share her personal story of reading the acclaimed memoir The Diving Bell and the Butterfly for a graduate school assignment, describe how it impacted her personally and professionally, and reveal her new perception of compassionate, patient-centered care.  Poppaw is a passionate and idealistic new clinician, ultimately giving the experienced health care professional a reminder of the impact they may have on people’s lives.


Barbara McAfee

Barbara McAfee will help participants to end each day on a “high note” as she blends practical content, sassy music, useful wisdom, and sophisticated humor into each afternoon’s send-off. Barbara has released six CDs of her music, and her book, Full Voice: The Art and Practice of Vocal Presence, was an Amazon #1 bestseller. As an organizational development consultant, she specialized in team building, communications, and applying organizational principles and practices within communities. As a voice coach for over 20 years, she helps leaders from all walks of life to more fully express their power and presence. Watch video.

Helpful Links & Downloads

2013 RBC Symposium Brochure (PDF)

2013 RBC Symposium Planning Committee

Poster Presentations